Refund policy

Return & Refund Policy

1. Returns Policy Overview

At T-Touch, we strive to ensure our customers are satisfied with their purchases. If you wish to return an item, please review our return terms below.

  • Returns Period: You have 14 calendar days from the date of delivery to notify us of your intent to return an item.
  • Condition of Items:
    • Unopened Boxes: Items must be in their original, sealed, and unopened packaging.
    • Opened Boxes: Items must be unused, in original condition, and in a resalable state.
  • Return Process: To initiate a return, please contact us at info@touchtable.co.uk with your order number and a brief description of the reason for return. Returns must be pre-authorised by our team.

2. Restocking Fees

To cover the costs of inspection, handling, and repackaging, we apply a restocking fee based on the condition of the returned product:

  • Unopened Box: A 20% restocking fee will be deducted from your refund, plus applicable delivery or collection costs.
  • Opened Box: A 30% restocking fee will be deducted from your refund, plus applicable delivery or collection costs.

3. Delivery & Collection Charges

Customers are responsible for the cost of returning the item. If you request us to arrange collection, additional charges will apply depending on your location and product size. Contact us for a quote at info@touchtable.co.uk

4. Exemptions from Return Policy

Certain items are not eligible for return:

  • Custom or Made-to-Order Items: These cannot be returned unless they are faulty.
  • Hygiene Products: Products that are sealed for hygiene reasons (e.g. certain accessories or materials), once opened, are non-returnable unless faulty.

5. Faulty or Damaged Items

If your item arrives damaged or develops a fault within a reasonable period, please email info@touchtable.co.uk immediately with your order number and images of the issue. We will arrange for a replacement, repair, or refund, depending on the nature of the fault.

6. Refund Process

Once your return is received and inspected, we will inform you whether the return has been approved. If approved:

  • Refunds are processed to the original payment method within 5–10 business days.
  • Original shipping charges are non-refundable.
  • Restocking and collection charges will be deducted as applicable.

7. Contact Information

If you have any questions or wish to initiate a return, you can contact us using the details below:

  • Email: info@touchtable.co.uk
  • Phone: 02036 214 714

Address:


Isandbox Ltd T/A T-Touch
Unit 5B, Powerhub Business Centre
St. Peter's Street, Maidstone
Kent, ME16 0ST
United Kingdom