Shipping policy

Shipping Policy

Effective Date: 1.06.2025

At T-Touch, we are committed to delivering your order safely and promptly. Please review our shipping policy to understand how we handle deliveries, estimated times, and shipping fees.

1. Shipping Destinations

We currently ship to the following regions:

  • United Kingdom (Mainland)

  • Northern Ireland

  • Channel Islands & Isle of Man (additional charges may apply)

  • Selected EU Countries (subject to customs and duties)

If you're outside these regions and wish to place an order, please contact us directly at info@touchtable.co.uk.

2. Processing Time

  • Orders are typically processed within 2-4 business days.

  • Orders placed after 2 PM or on weekends/public holidays will be processed the next business day.

  • Custom or made-to-order products may have extended processing times. Please refer to the product description for details.

3. Delivery Time Estimates

Service Type Estimated Delivery Time
Standard (UK Mainland) 2–5 working days
Express (UK Mainland) 1–2 working days (if available)
Northern Ireland 3–7 working days
Europe (selected countries) 5–10 working days

Please note these are estimated times provided by our courier partners and may vary during peak periods or due to unforeseen delays.

4. Shipping Charges

  • Shipping costs are calculated at checkout based on delivery location and order weight/size.

  • Large or fragile items may incur additional packaging or handling fees.

  • Express delivery is available on certain items at an additional cost.

5. Tracking Your Order

Once your order is dispatched, you will receive a shipping confirmation email with a tracking number and link to track your parcel.

If you do not receive tracking information within 48 hours of placing your order, please email info@touchtable.co.uk

6. Missed or Delayed Deliveries

If your order appears as “Delivered” but you haven’t received it:

  • Please check with neighbours, building managers, or other household members.

  • Contact the courier using your tracking number.

  • If still unresolved, email us at info@touchtable.co.uk and we will assist further.

Please note we cannot be held responsible for courier delays, incorrect delivery information provided by the customer, or parcels stolen after delivery.

7. Collection Options

In some cases, local collection from our Maidstone-based facility may be available. Please contact us in advance to arrange this option.

8. Damaged or Lost Parcels

If your order arrives damaged or goes missing in transit, contact us within 48 hours of delivery with photos and your order number. We will investigate with the courier and arrange a replacement or refund where applicable.

9. Customs, Duties & Taxes (EU Orders)

Customers are responsible for any applicable customs duties, VAT, or import fees for shipments outside the UK. These are not included in the product or shipping price.

10. Contact Us

If you have any questions about your shipment or need help with a delivery issue, please get in touch:

  • Email: info@touchtable.co.uk

  • Phone: 0203 409 4242

  • Address:
    Isandbox Ltd T/A T-Touch
    Unit 5B, Powerhub Business Centre
    Maidstone, ME16 0ST
    United Kingdom